Yankı Support
Find answers to common questions or reach out to our team for personalized help.
How can we help you?
Notifications
Alerts, sounds, and push settings.
Matching
Algorithm and profile visibility.
Chat Duration
Time limits and extensions.
Reporting
Safety tools and guidelines.
Popular Questions
Why did my chat expire after 24 hours? expand_more
Yankı is designed to encourage meaningful, timely connections. A chat ends when 24 hours are up or when either side has reached the per-person limit of 50 messages; there is no in-chat extension. A Premium subscription increases your concurrent chat limit by +1 (one more chat slot).
How do I report someone for inappropriate behavior? expand_more
Safety is our top priority. To report a user, tap the three dots (...) in the top right corner of your chat window and select "Report User". Our safety team reviews all reports within 2 hours.
Can I change my notification sound? expand_more
The notification sound is not customizable; a single Yankı alert sound is used. You can only turn push notifications on or off in Settings > Notifications.
Does matching use my location? expand_more
No. Yankı does not collect or use location; matches are not based on where you are.
When does a chat end? expand_more
A chat ends automatically when 24 hours have passed or when either side has reached the per-person limit of 50 messages. There is no option to extend a chat; Premium only increases your concurrent chat limit by +1.
Still have questions?
Can't find what you're looking for? Our support team is available 24/7 to help you with any issues.