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Yankı Support
Browse common questions about Yankı or contact our support team.
How can we help you?
Popular Questions
Why did my chat expire after 24 hours? expand_more
Yankı is designed to encourage meaningful, timely connections. A chat ends when 24 hours are up or when either side has reached the per-person limit of 50 messages; there is no in-chat extension. A Premium subscription increases your concurrent chat limit by +1.
How do I report someone for inappropriate behavior? expand_more
Tap the three dots (...) in the top right corner of your chat window and select "Report User". Our safety team reviews all reports within 2 hours.
Can I change my notification sound? expand_more
The notification sound is not customizable; you can only turn push notifications on or off in Settings > Notifications.
Does matching use my location? expand_more
No. Yankı does not collect or use location; matches are not based on where you are.
When does a chat end? expand_more
A chat ends automatically when 24 hours have passed or when either side has reached the per-person limit of 50 messages. Premium only increases your concurrent chat limit by +1.
Still have questions?
Can't find what you're looking for? Our support team is available 24/7 to help you with any issues.